Frequently Asked Questions

Ordering

Q: Can I order online and have my order posted to me?

A: Yes, simply place an order by selecting add to cart and then follow the prompts through the ordering process.

Q: Can I place an order over the phone and have it posted to me or pick it up in store?

A: Yes, We offer both posted or pick up in store orders and can take Credit Card over the phone.

Postage/Shipping

Q: Do you Post to New Zealand?

A: Yes we offer postage to New Zealand, we currently use Australia Post however if you would like to use another service simply send us an email and we can organise that for you.

Q: If I order 12"x12" scrapbook paper will it come flat or rolled in a tube?

A: We post all paper flat and also pad it with cardboard from boxes to help keep its shape, we like our customers to receive their order in the best condition.

Q: What do I do if my order comes damaged?

A: If you receive a damaged order please take a photo of the way it arrived before opening it, this is proof for Australia Post, if the contents are damaged but the packaging is not please take a photo of this. Please email us the photos of the item so that we can assess where to go from there, each case is different so we can't be sure what will happen. However please forward this information on to us as soon as possible as we only allow 5 days from delivery for any postage issues to be logged.

Q: What is the Postage Rates in Australia?

A: Our system runs off a program that calculates postage for orders as you are shopping, however, if the program fails we have back up options that are listed below.

Orders up to $40 - $9.95, Orders from $40 to $150 - $14.95, Orders from $150 to $250 - $19.95, Orders $250 and Above - FREE. So the more you spend the more you save and with our great competitive prices, you get even more savings.

Q: Do you post to New Zealand?

A: Yes we ship to New Zealand, the shipping program will simply calculate to shipping cost as per the items in your cart.

Q: Do you post Worldwide?

A: Yes, we have just started shipping worldwide, the postage costs will be calculated during checkout.